How can we help you?

If you haven't received your key within 15 minutes of purchase, first check your spam/junk folder. If it's still not there, go to your Order History to check the status. If the issue persists, contact our support team with your order number and we'll resolve it within 24 hours.

You can request a refund within 48 hours of purchase if the key hasn't been redeemed. Go to your Order History, select the order, and click "Request Refund." Our team will review your request within 1-2 business days. Refunds are processed to the original payment method.

Region restrictions depend on the specific product. Each product page clearly indicates which regions the key is valid for. If you purchased a region-locked key by mistake, contact our support team within 24 hours for assistance with an exchange or refund.

If you're seeing an "Invalid key" error, first double-check that you're entering the key on the correct platform (Steam, PlayStation, Xbox, etc.). Make sure there are no extra spaces. If the key is still not working, contact our support with a screenshot of the error and your order number — we'll provide a replacement.